Terms & conditions
These terms apply to training booked with us. They are written to be read, not to catch anyone out — if anything here is unclear, ask us before you book.
Last updated 2026-08-06
1. Who we are
In these terms, “we”, “us” and “our” mean Full Spectrum Safety Training Limited, trading as Full Spectrum Safety Training. “You” means the organisation or person booking the training.
Registered office: 171 Colchester Road, London, E10 6HG.
Registered in England and Wales, company number 16930076.
2. Quotes and bookings
Prices shown on this website are our published rates and are an indication, not an offer. The indicative total shown on the quote form is a guide only.
A quote we send you in writing is valid for 30 days from its date, unless it says otherwise. No booking exists until you confirm in writing that you want to go ahead and we confirm the date back to you in writing. Until both of those have happened, the date is not held for you.
Every quote we send links to these terms, and accepting a quote means accepting them. Please read section 6 in particular, which explains that our fees are non-refundable and that moving a date needs at least 14 days’ notice.
3. Prices and what they include
Our group price covers the number of learners stated in your quote — normally up to ten. Additional learners are charged at the per-learner rate in your quote.
The price includes the instructor, all training equipment and consumables, course materials, certification for every learner who passes, and travel to venues across the UK as standard. Where a venue is far enough away to require a long journey or an overnight stay, any additional travel or accommodation cost will be identified separately in your quote before you commit.
Prices are correct at the date of your quote. Our published rates may change from year to year, but a quote you have accepted will not change.
VAT
Full Spectrum Safety Training Limited is not currently registered for VAT. No VAT is charged on our fees, and our invoices carry no VAT element. The price in your quote is the total amount payable.
If we become VAT registered in future, VAT will be shown separately on quotes and invoices issued from that date onwards. It will not be added retrospectively to a quote you have already accepted.
4. What we provide, and what you provide
We provide a qualified instructor, all training equipment and consumables, and the certification.
You provide a suitable training room at the agreed venue: enough space for every learner to practise on the floor where the course requires it, seating, a power socket, and safe access. You are responsible for the health and safety of the premises, for making us aware of any site-specific risks or rules, and for telling us in advance about any learner who may need an adjustment so we can make it.
If the room provided is not suitable and the course cannot be delivered safely or effectively, we will treat it as a cancellation by you at short notice.
5. Numbers, and changes to your group
Tell us your final numbers at least three working days before the course. If more learners attend than you booked, we will invoice the additional learners at the per-learner rate in your quote, subject to the maximum group size for that course.
If fewer learners attend than you booked, the price stays as quoted. The group price covers places reserved, not heads counted on the day.
Every course has a maximum group size, listed on the relevant course page. We will not exceed it, because above that number learners do not get enough hands-on time for the training to be worth having.
6. Cancellations, rescheduling and refunds
Please read this section before you confirm a booking. When we confirm your date we reserve an instructor for it, take the slot out of the diary and turn other work away. At short notice that slot cannot be filled again, which is why the terms below are firm.
Our fees are non-refundable
Once we have confirmed your booking in writing, the fee is earned. It is not refundable if you have paid it, and it remains payable in full if you have not. That applies whether or not your learners attend, and however the booking comes to an end — including if you cancel, if nobody turns up, or if the venue you have provided turns out not to be usable for the course.
Moving a confirmed date
You may move a confirmed booking once, free of charge, as long as you give us at least 14 days’ written notice before the training date and we have a suitable alternative date free. We will always try to find you one. If we cannot offer you any suitable date within three months of the original, you may cancel instead and we will refund you in full.
If you cancel, or ask to move the date, with less than 14 days’ notice, the fee for that booking is not refunded and cannot be carried over to another date. Training on a later date would be a new booking at the full price.
If we have to cancel
If we cancel or move a course — which we will only do if we genuinely have to — the choice is yours: a new date, or a full refund of everything you have paid us. Our liability in that situation is limited to that refund.
Our discretion
None of this stops us being reasonable. If something serious happens we may offer a refund or a free move anyway. That is a goodwill decision we take case by case, and it is not something you can require of us or rely on.
If you are booking as a consumer
If you are an individual booking for yourself, rather than for a business, school, charity or other organisation, you have statutory cancellation rights and nothing in these terms affects them. Because you will normally book by phone, email or through this website, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day we confirm your booking in which to cancel and get your money back. If you have asked us to deliver the training inside those 14 days and we have already started, we may charge you for what has been provided up to the point you cancel.
Organisations booking for their staff or volunteers are business customers and do not have those rights. For them, the rest of this section applies in full.
7. Payment
Unless we have agreed invoice terms with you in writing, payment is due before the training date. Where we have agreed terms, our invoices are payable within 30 days of the invoice date.
Your invoice sets out the ways to pay and the reference to use. Where we offer card payment, card details are entered on our payment provider’s own secure page — they do not pass through this website, and we do not see or store them.
We do not charge interest on late payment, as a matter of principle. If an invoice is overdue we will simply ask you for it. Where it stays unpaid we may hold back certificates and decline further bookings until the account is settled.
Fees are non-refundable once a booking is confirmed. See section 6.
8. Certificates and results
Certification is issued for every learner who attends and meets the assessment requirements of the course. Certificates are VTQ and valid for three years from the date of the course.
Attendance alone does not guarantee a pass. Where a learner does not meet the requirements we will tell you, explain why, and talk to you about what would help. Certificates are normally issued after the course once the paperwork is processed; we will tell you on the day how long that is likely to take.
Replacement certificates can be arranged and may be subject to a small administrative charge.
9. Conduct and safety on the day
Training involves physical activity such as kneeling and performing CPR on a manikin. Learners should tell the instructor at the start of the day about any injury, condition or pregnancy that might affect what they can do, so the instructor can adapt the session.
Our instructor may ask a learner to leave if their behaviour puts anyone at risk, prevents others from learning, or breaches the site rules. No refund is due for a learner removed on those grounds.
Our training is educational. It does not make anyone a medical professional, and it does not transfer your legal duties as an employer or responsible person to us.
10. Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
Subject to that, our total liability arising out of any booking is limited to the fees you have paid us for that booking. We are not liable for indirect or consequential loss, including loss of profit, loss of business or the cost of staff time attending training.
You remain responsible for your own legal obligations, including your first aid needs assessment, your fire risk assessment and your duties under health and safety and food safety law. Our training helps you meet them; it does not discharge them.
11. Intellectual property
Course materials we provide are for the personal use of the learners on the course. Please do not copy, reproduce or use them to deliver training to anyone else.
12. Data protection
We handle personal data in line with our privacy notice. Where we process learner data on your behalf, each of us will comply with UK data protection law.
13. Complaints
If something is not right, tell us. Call 07830 810422 or email info@fsst.uk and we will look into it properly and come back to you.
14. Governing law
These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.